San Mateo County GRH Program

Our GRH program supports the use of alternative forms of commuting other than driving alone by giving commuters peace of mind  knowing that they have a timely and inexpensive way to leave work in case of an emergency.

Our GRH program reimburses people who commute to a workplace in San Mateo County or students who commute to a participating college in San Mateo County for the cost of their ride home in the event they have an emergency or other qualifying circumstance (see Program Rules for details and limitations). Commuters can use any form of transportation to get home, such as public transit, ride-hailing app (e.g. Uber or Lyft), car share, or taxi, and be reimbursed up to $60 per trip (excluding gratuities) up to 4 times a year. If you use public transit as your GRH ride, Commute.org will give you a $5 e-Card bonus.

GRH trips must start in San Mateo County. Click here for a map of San Mateo County. Commuters may choose to be reimbursed by   our Tango   e-gift card service (Visa e-gift card, Uber credit or choose from more than 70 other retailers) or PayPal. Visa and PayPal require accounts to process reimbursement.

To participate in the GRH program, commuters must first register on Commute.org's STAR platform. STAR users can access their GRH reimbursement options after logging a qualifying trip. Click here to view a short video on the reimbursement process.

Commute.org can assist your business, property, or college with promoting the GRH program to commuters by providing informational material and hosting on-site events to answer questions about the program.

For organizations with TDM requirements or those that are pursuing a Best Workplace for Commuters designation, Commuter.org's GRH program meets the GRH or Emergency Ride Home requirement on behalf of your company. Please contact us for steps to use Commute.org's GRH program in your application or TDM plan.

GRH Program Information links
Reimbursement assistance
Promotional materials

Participants are required to certify that they have read the GRH Program Rules and have abided by them fully before they can be reimbursed.

Commute.org reserves the right to modify the Program Rules including participation requirements, eligibility, and reimbursement criteria at any time and for any reason.

Commute.org's Guaranteed Ride Home program is supported by funding from the City/County Association of Governments of San Mateo County (C/CAG), the San Mateo County Transportation Authority (TA), and the Bay Area Air Quality Management District (BAAQMD). We thank the funders for their support of this critically important program.