Update on COVID-19 Response and Resources
April 21, 2020
Commute.org would like to remind shuttle passengers that effective Wednesday, April 22nd, all passengers must wear face coverings in order to board a shuttle. This requirement comes from the San Mateo County Health Order c19-8.
We have continued operating most of our shuttles with many of them operating on modified schedules. We encourage riders to check the web page for their route and/or contact our shuttle team to confirm schedules. We are honored to be able to provide transportation to those who are working essential jobs during this pandemic. We thank the drivers and operations staff who are providing this valuable service.
April 6, 2020
Commute.org continues to operate shuttles and serve the public. The majority of our staff are working remotely. Shuttle schedules have been altered to better serve the public transit riders whose jobs have been deemed "essential" and still rely on the shuttles for first/last mile transportation to their work sites. Further reductions in BART and/or Caltrain service will likely require us to modify or possibly suspend service on additional routes. We will do our best to give passengers as much advance notice as possible if/when reductions are required.
Our Employer and Commuter teams are working with San Mateo County businesses and commuters to disseminate information regarding telework best practices and tips. They have also created a challenge in the STAR platform that rewards participants for logging their telework trips. Of course, anyone who is still commuting by a non-drive alone mode can log their trips and be included in the challenge.
Please do not hesitate to contact us if you have questions or need assistance. Our contact information is shown at the bottom of this page.
March 16, 2020
The "shelter in place" order goes into effect at midnight on Monday (3/16). Commute.org plans to operate all shuttles on regular schedules in an attempt to help those in our community that rely on public transportation to get to their workplaces and whose jobs are considered essential. We will continue to provide shuttles as long as our vendor is able to operate the service or until we are instructed to do otherwise.
Please check back with us frequently as our plans are subject to change. Contact information is shown at the bottom of this page.
March 13, 2020
The very real threat and spread of the novel coronavirus (COVID-19) continues to have an increased impact on our communities and workplaces, we want to share with you what Commute.org is doing to maintain a healthy and safe environment for our shuttle passengers and staff. Additionally, we want to share ways to keep you updated as circumstances change and offer you some resources that might be helpful during this time.
The health and safety of our passengers, employees, and communities is our highest priority. Our actions are informed by San Mateo County Health and the CDC (Centers for Disease Control and Prevention), along with guidance from local and U.S. government agencies.March 13, 2020
As the very real threat and spread of the novel coronavirus (COVID-19) continues to have an increased impact on our communities and workplaces, we want to share with you what Commute.org is doing to maintain a healthy and safe environment for our shuttle passengers and staff. Additionally, we want to share ways to keep you updated as circumstances change and offer you some resources that might be helpful during this time.
The health and safety of our passengers, employees, and communities is our highest priority. Our actions are informed by San Mateo County Health and the CDC (Centers for Disease Control and Prevention), along with guidance from local and U.S. government agencies.
Commute.org’s shuttles are owned and operated by MV Transportation (MV). MV serves over 200 city and county government transit agencies, school districts, universities, and corporations around the country. MV is taking precautions across all their operations with enhanced daily cleaning of vehicles and facilities. While MV’s vehicles are already cleaned daily, they have enhanced their daily cleaning protocol during this health crisis to include application of extra strength disinfectants on vehicle interiors to minimize the possibility of disease transmission by surface contact.
Potential Changes and Reductions to Routes and Schedules: MV continues to experience driver shortages, and the issue has worsened over the past two weeks. Commute.org’s shuttle team is working with MV to make sure that as many routes as possible are being covered. In some cases that means removing a second vehicle from a route so that a single vehicle route has coverage. If we determine that a route will be suspended for an extended period, we will try to communicate that to passengers as soon as possible so that they can plan for alternate transportation until the service can be restored. We recommend that shuttle passengers and employers sign up for Text Alerts by following the instructions on commute.org/alerts.
As of today, none of the major transit agencies that we serve (BART, Caltrain or SF Bay Ferry) have announced plans to change their weekday service. If they do, then we will do our best to make temporary adjustments to our shuttle schedules.
RESOURCES FOR TELEWORKING
Many employers are encouraging their employees to work remotely. For employers that have protocols and technology already in place, this transition is likely to be smooth. For those employers who are trying to enact alternative work arrangements for the first time or at an increased level, we have identified resources that might be helpful:
For general advice, please refer to guidelines from the CDC and WHO, as well as the recommendations included in the Association for Commuter Transportation 's "Supporting Commuters Returning to Worksites" report.
If you are looking for advice specific to ridesharing (carpooling and vanpooling), you can find recommendations from the CDC here. You can also check out the guidelines provided by Scoop and Commute with Enterprise.
In addition, be sure to stay up to date on the protocols for using ridehailing services such as Lyft and Uber.
With the situation in flux, conditions may change and change quite quickly. Please stay informed and connected to us, especially should new protocols be issued. For your convenience, we offer multiple ways for you to stay in contact with us.
- Commute.org is open 8:00 AM to 5:00 PM, Monday through Friday.
- 650-588-8170 (general questions)
- 650-588-1600 (shuttle related questions)
For route-specific information, we recommend that shuttle passengers and employers sign up for Text Alerts. Details on how to sign up can be found at this link: commute.org/alerts.
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The Team at Commute.org